Terms of service

Last updated: 20 October 2026

These terms apply when you buy from uwaorganics.co.za. Uwa Organics is a trading name of Kindredd Digital Studio (Pty) Ltd, registration number 2016/345146/07, Aldbury Close, Maroeladal, Randburg. By placing an order you agree to these terms.

Our products

Our products are skincare, not medicine. They don’t diagnose, treat or cure any condition. Check the ingredients before you buy, and patch-test on a small area first. If your skin reacts, stop using the product. Ask a doctor if you’re unsure.

Prices and payment

• Prices are in South African rand and are the price you pay. We are not VAT registered, so no VAT is added.
• You pay securely through PayFast. Your order is confirmed once PayFast confirms your payment.
• If a price on the site is clearly wrong, we’ll contact you before your order goes out, and you can cancel for a full refund.

Discount codes

One code per order. Each code says which products it covers. Codes can’t be swapped for cash. If a code can’t apply, you can still pay without it.

Delivery

• We deliver within South Africa door to door through The Courier Guy or Aranova Couriers, usually in 2-4 working days. At checkout you choose a courier and see its delivery price for your address before you pay.
• On orders of R699 or more, the cheapest delivery option is free. If you choose a faster or different option, you pay only the difference.
• We also deliver to the countries listed at checkout, through FedEx. You see the delivery price for your address before you pay. Delivery abroad is never free and usually takes a few working days, depending on customs.
• Your country may charge import duties and taxes on your parcel. You pay these to FedEx when the parcel arrives. If you refuse to pay them and the parcel is sent back, we can’t refund the order.
• We send your waybill on WhatsApp or by email so you can track your parcel.
• If something goes wrong with your delivery, message us and we’ll sort it out with the courier.

Sold out after you paid

Very rarely, a product sells out at the same moment you pay. If that happens, we’ll tell you and refund that product in full to the card you paid with.

Paid twice

If you’re charged twice for the same order, we refund the extra payment automatically.

Returns and your rights

For hygiene reasons we can’t take back opened products. You still have the rights South African law gives you:

• Cooling-off: you may cancel an order within 7 days of receiving it and send back the unopened products. We refund the price, and you pay the cost of sending them back.
• Faulty products: if a product arrives damaged, faulty or not as described, tell us within 6 months and we’ll replace it or refund you, including delivery.

Accounts

Keep your password private. You’re responsible for orders placed from your account. You can delete your account at any time from your account page.

Messages

Order updates and marketing messages are separate choices, and you can change them at any time. Replying STOP on WhatsApp stops WhatsApp messages.

Our responsibility

We’re responsible for the products we sell, as South African law sets out. We’re not responsible for courier delays outside our control, but we will help you sort them out.

Changes

We may update these terms. The version on the site when you place your order is the one that applies to that order.

Contact

hello@uwaorganics.co.za, WhatsApp +27 84 901 6798. These terms are governed by the laws of South Africa.